WHAT YOU GET
04 deliverables
01The process redesigned around the modelIntake, exceptions and handoffs rebuilt so the automation is the path rather than a detour off it.
02An exception queue people can workThe cases the model refuses are the ones that decide whether anybody trusts it. They get designed, not left over.
03Roles and controls rewrittenWho approves what, and what the audit trail looks like when a model made the first pass.
04Adoption measured, not assumedInstrumented at the point of work, so you can see the share of volume that actually flows the new way.
HOW IT RUNS
Changes to the process and changes to the system land together. Shipping one without the other is how gains evaporate.
WEEK 01–02Map the real path
Including the workarounds. Those are the process, whatever the documentation says.
WEEK 03–06Redesign and pilot
One team, one shift, one branch — small enough to change quickly and real enough to count.
WEEK 07–14Roll out and hold
Training, controls, and a period where we watch the numbers with you instead of declaring victory at go-live.
WHERE IT LANDS
OUTCOME
Gains that survive the quarter
Most automation decays because the surrounding process was left intact. This is the work that stops that.
OUTCOME
Fewer handoffs
Steps that existed only to move a document between two people usually disappear entirely.
OUTCOME
A defensible control story
What the model decides, what a person approves, and the evidence for both.
THE SHAPE
DURATIONTypically 14 weeks.
TEAMEngagement lead, process engineer, senior engineer.
DELIVERYRemote, working closely with the team that runs the process day to day.
PREREQUISITESA live system to change, and a process owner with the authority to change it.
LEADS INTOA resident pod for the next process.
NOT A FIT WHENNothing is deployed yet. Build the system first.
MAKE THE GAIN STICK.
A model that nobody routes work through is an expensive proof of concept.